TERMS AND CONDITIONS

Definitions

For purposes of these Terms:

Company: refers to ISA ROCKETLABS LLC, owner and administrator of the ISAVISA platform together with the company that operates the platform, BROSIR TECH SAS.

Content: All material, text, graphics, video, image, software, features, data, code, design or information available on the Platform.

Platform: online software and its technological tools developed by the Company, accessible through https://isavisa.com and https://app.isavisa.com/.

Website: the Company's content portals available at https://isavisa.com and https://app.isavisa.com/, intended to provide information, support and access to the Platform and its Services.

Services: Functionalities offered by ISAVISA, including automation, information management and data analysis related to immigration and consular processes.

Terms: Agreement that establishes the Terms and Conditions governing access, use and operation of the Platform, the Website and the Services offered by the Company.

User: natural or legal person who accesses, registers or uses the Service.

Scope and acceptance of the Agreement

These Terms govern access to and use of the ISAVISA platform owned by the Company (or "we" or "us" or "our"), as well as any website, content or service associated with the platform that the Company offers to Users. We ask you to review the content of this Agreement carefully; if you do not accept its terms, we ask you not to access or use our Services or our Content.

The Terms apply to all visitors, users and other persons who wish to access the Content or use the Service, regardless of whether or not they create an account, especially the services offered through the Platform.

By accessing our platform, using our service, or clicking a button or checking a box identified as "Accept" (or a similar expression), you acknowledge that you have read, understood and agree to be contractually and legally bound by these Terms, including their future modifications, by any other contractual conditions you accept, and by the collection, use and certain disclosures of your information as set forth in our Privacy Policy. The User's lack of awareness of these Terms and the Company's Policies does not exempt the User from compliance with the provisions established herein.

Access to and use of the Service is also subject to all applicable laws and regulations, and use of the Service implies acceptance of those conditions. The User declares and undertakes not to perform, or attempt to help third parties perform, acts that constitute a violation of these Terms.

Our services

ISAVISA is a technology and software (SaaS) platform developed to optimize, automate and centralize the management of information used by agencies, firms, companies or individuals who advise their clients on visa or immigration processes.

The Company offers Users a secure and reliable platform for the management, data analysis, systematization and automation of operational processes of entities or individuals providing consulting or management services for visa applications, as well as other related products or services that refer to these Terms or to our content.

Some services allow the User to automatically complete online forms enabled by the competent authorities for visa management. Therefore, any error, omission or action contrary to contractual good faith arising from the information provided by the User shall not be the responsibility of the Company or the platform under any circumstances.

One of the Platform's Services allows the automatic search and assignment of appointments in accounts designated by the User, by means of automated software tools. This system will locate and schedule the closest available appointment on the corresponding portal. The User is responsible for knowing and complying with the terms and conditions of the respective Embassy or Consulate, as well as for evaluating the possible effects of using this Service on their process. By using it, the User assumes full responsibility for any consequence arising from its use.

The platform has features for some services that allow the User to generate documents in electronic format, such as PDF, and have them available for printing for the relevant purposes of the User's processes.

Except for specific embassy requirements, such as the applicant's photograph, the Platform's services will not require additional documents. Management can be carried out solely with the applicant's information provided by the User. However, the Platform will allow the User to upload documents related to their processes (passports, ID documents, certificates or other supporting files). Such documents will be processed solely for the purpose of providing the automation and management services requested by the User. The Company will indicate on the Platform the list of accepted document types and the technical and formal specifications such files must meet for proper analysis (formats, resolution, maximum size, legibility).

The Company may use specialized providers or third parties — including payment processors, AI model providers, translation services and cloud storage platforms — for the proper development of its operations. Such providers will be selected according to criteria of suitability, security and regulatory compliance. However, the Company shall not assume any responsibility for actions or omissions executed autonomously by these third parties or outside the framework of the established contractual relationship.

The platform does not guarantee or establish processing times for procedures, since it acts solely as an informational platform that presents statistical data obtained from the users themselves, including average processing times and approval rates. This information is provided for guidance purposes only and does not represent any guarantee regarding the official results or timeframes of the processes.

The User understands and accepts that some Services are executed through automated software and artificial intelligence. Consequently, the User assumes full and exclusive responsibility for any consequence, effect or result arising from the use of these tools. The Company shall not be responsible before Embassies, Consulates or other competent authorities if the use of this type of software affects visa applicants' processes.

Registration and access to the Platform

Access to the platform is done through a unique authentication link or code sent to the email registered by the User, which allows verification of identity and ensures secure login. The user can also set up two-factor authentication methods on the platform to increase account access security. The User is responsible for maintaining the confidentiality and accuracy of the information associated with their account, as well as for all activities carried out through it. The Company shall not assume responsibility for unauthorized access or misuse arising from the User's lack of diligence in protecting their information.

By using the Services, you represent and warrant that: (1) all registration information you provide will be truthful, accurate, current and complete; (2) you will maintain the accuracy of such information and update it promptly when necessary; (3) you have the legal capacity and agree to comply with these Terms of use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation. If you provide false, inaccurate, outdated or incomplete information, we reserve the right to suspend or cancel your account and refuse any present or future use of the Services (or any part of them).

The Service is not intended to be used by minors without the supervision and approval of their parents or legal guardians.

If the User or a third party intervenes or carries out simultaneous actions in any of the applicant's accounts before the corresponding embassy or consulate during the execution of any of the Services offered by the platform, the Company shall not assume responsibility for errors, interruptions or incorrect results arising from such interference.

By linking your email account to our platform, you grant your consent for the Company to use electronic and telephone means to communicate with you in accordance with our Privacy Policy.

We reserve the right to remove, reclaim or change any username you select if we determine, at our sole discretion, that such username is inappropriate, obscene or otherwise objectionable.

General conditions for use of the Services

The User may access, view and use the Service only in accordance with these Terms and applicable laws. It is strictly prohibited to use the Platform for unlawful, fraudulent purposes, or those that violate third-party rights.

The platform does not provide immigration, legal or consular advice, nor does it act as a processor before government authorities. All advice, management or representation before embassies, consulates or official agencies is the exclusive responsibility of the User and the persons they represent.

The User declares and warrants that they have all the authorizations and consents necessary to process or enter information of third parties, including minors, in compliance with the data protection regulations in force. The User guarantees that the Company shall have no inconvenience for processing the data of the persons for whom they request services on the platform. The Company will act as Data Processor under the privacy policy.

The User shall be solely responsible for the activities they carry out and expressly agrees to indemnify the Company for any loss, damage or harm it may suffer as a result of breach of: (a) these terms, (b) third-party intellectual property and data protection rights, or (c) applicable legislation.

The Company shall not assume any responsibility for delays, justified or not, in the processing or decision of applications by the competent government authorities, nor for the additional expenses, requirements, sanctions or extraordinary conditions that such authorities may impose during the process.

The User accepts the use of electronic signatures, contracts, orders and records, as well as the digital receipt of notices, policies and documents related to transactions made through the Services.

All content available on the platform, regardless of format or means of dissemination (including text, videos, images or other materials), is for informational purposes only. It should never be interpreted as advice, recommendation or professional counsel of any kind. The Company assumes no warranty regarding the accuracy, timeliness or completeness of the information published in its content, except in those cases where such information is part of a commercial offer or is subject to applicable regulations.

Nothing in these Terms shall be interpreted as an obligation for the Company to maintain permanent technical support, or to provide updates, improvements or continuous corrections to the Services.

Access to and use of sites, files, applications or external resources to which the User or third parties are redirected from the platform shall be subject to the terms and conditions of those destinations, for which the Company assumes no responsibility.

User rights regarding the use of the platform, the website and the Services

Access and registration. You may browse our platform and access part of our public content without creating a user account. However, you must register and provide the required information to create an account if you wish to subscribe, use our services or access other Service features.

Account management on official portals. The Services offered by the platform include the creation and linking of accounts on the official visa management portals enabled by embassies or governments. The platform will provide the User with the access credentials necessary to log into the corresponding account on the official site of the requested process. Once the Service is completed, or during service provision if the user wishes, the User may update or replace such credentials to ensure the security of their information in that account. The Company shall not be responsible for failures or interruptions in the provision of the Service arising from changes or access restrictions made by the User and not promptly updated on the platform.

The Company, through the platform, provides automation and digital assistance technology services that facilitate the creation and management of forms, accounts and access to the official visa portals enabled by embassies, consulates or other government entities. However, accounts, credentials or access generated through the platform are and will remain the exclusive property and responsibility of the user, or of the person acting as the holder before the corresponding authorities. The Company does not intervene in the administration, verification or official validation of such portals and, therefore, assumes no responsibility for the use, handling, security, loss, blocking or any action arising from the accounts or access created by the user through the platform's automation services.

Technical Support. The Company expressly recognizes the right of Users to receive technical support or assistance during use of the service, which will be provided in accordance with the Company's policies. Technical support will be limited to addressing operational failures or errors directly attributable to the Platform, and does not include personalized assistance or maintenance of third-party systems.

License of use. Once the user creates an account on the platform or other content, they will be granted a limited, non-exclusive and revocable license to use the Service, in accordance with the terms set forth in this Agreement, until the user decides to close their account or until it is canceled by the Company in accordance with the terms and conditions.

Ownership of information. The User shall at all times retain ownership of the information and documents they upload or send through the platform (including forms, applications and other files associated with the process). However, by sharing such content, the User grants the Company a non-exclusive, limited and temporary license to use this information and documents solely to execute the management and procedures necessary for the proper provision of the Service in accordance with the Company's policies. Outside of this limited license and the rights expressly granted, the Company recognizes and accepts that it acquires from the user no ownership right, title or interest in their personal data or in the information they provide.

Protection and proper processing of your personal data. The Company takes the protection of personal data and user privacy very seriously. We adopt a privacy policy that establishes the User's rights regarding personal data processing and the security measures to protect the confidentiality, integrity and availability of the data the User shares on the platform; we invite you to consult the Privacy Policy. However, the User is reminded that no technological measure can guarantee absolute security; therefore, the security measures possible for the Company will be taken.

Information and transparency. The User has the right to receive clear, truthful, complete and updated information about the Services offered, their prices, contracting conditions and any applicable restrictions.

Customer service. The User has the right to obtain timely attention and support through the official channels established by the Company. If you have any questions or concerns, the Company will make its official communication channels available, which can be consulted on the platform and other Company content. In addition, the User may contact the Company through the contact details indicated at the beginning of this document for inquiries related to these Terms. The Company will promptly review the question or concern.

Free trial periods. In accordance with our remuneration or payment policy, the user shall be entitled, if they meet the conditions, to enjoy the limited-duration free trial periods that the Company may offer.

Subscription cancellation. The User may cancel their subscription at any time by accessing their account; the conditions and effects of cancellation will be established in this Policy and on the platform.

Subscription. The User will have access to invoices for services contracted with the company, from a billing module available on the platform.

User prohibitions regarding use of the Platform and Services

The User undertakes to refrain from any action that compromises the security, integrity or operation of the Services, or that adversely affects the Company or other users. In particular, the User is prohibited from:

• Uploading, transmitting or disseminating illegal, fraudulent, misleading, defamatory, violent, obscene, abusive, malicious, privacy-invasive, inaccurate or otherwise offensive content on racial, ethnic or any other grounds.
• Infringing intellectual property or data protection rights of the Company or third parties. This includes providing personal data of third parties, including minors, without the proper authorization for processing, or using them for purposes other than those authorized by their holder or legal representative.
• Introducing or disseminating viruses, malicious code, programs, the platform or the Services.
• Interfering with, interrupting, overloading or attempting to alter the systems, networks or security measures of the platform by manual or automated means.
• Accessing, collecting or extracting data or content from the Services to create databases, directories or collections without the Company's authorization.
• Deceiving, defrauding or confusing the Company or other users, especially with the aim of obtaining confidential or access information.
• Discrediting or causing harm to the Company, its employees or the Services.
• Using the information obtained through the Service to harass, intimidate, attack or harm third parties.
• Submitting false reports, misusing support channels or acting contrary to law or applicable regulations.
• Impersonating other persons or using their access credentials.
• Using tracking mechanisms, cookies, pixels or similar devices ("spyware") without consent or for unlawful purposes.
• Copying, modifying or manipulating the Service software, including its components or languages.
• Creating subdomains, sites or integrations associated with the Service without the Company's express authorization.

Suspension, restriction and termination of the Service

The measures applicable in case of an infringement depend on its severity and the User's history with the Company.

The Company may, among other actions, issue warnings, remove infringing information or content, temporarily suspend or restrict access, or permanently cancel the User's account. In serious or repeat cases, it may also report to the competent authorities or initiate the legal actions it deems appropriate.

The Company shall assume no responsibility for the measures taken in response to any breach of these Terms.

The User accepts that the Company may, at its sole discretion, take any action at any time, with no obligation to justify or notify its decision in advance.

In case of suspension or cancellation of the account for any cause, the User may not register again or create a new account using their own name, a pseudonym, false identity or acting on behalf of a third party. If identified, the Company may take the necessary administrative and judicial actions against that person.

The User acknowledges and accepts that the Company is subject to legal and regulatory obligations imposed by local and international authorities, which prohibit it from carrying out transactions or providing services to persons with disciplinary and/or criminal records, or who are linked to illicit activities such as money laundering, financing of terrorism, bribery and/or corruption, or who appear on restrictive or control lists. Consequently, the Company may suspend or interrupt the provision of the Service if it identifies that the User or the persons they represent fall into any of the mentioned circumstances, with no liability for the Company.

If the Company receives information or indications that the requested Service could contravene these Terms or any current legal provision, it may carry out the relevant investigations to determine the appropriateness of cancellation or suspension. However, the Company is not obliged to execute such actions and shall assume no responsibility for any consequences arising from the information provided by the User or by third parties, whether inside or outside the platform.

Technical, hardware or software failures may occur, as well as maintenance work or other circumstances causing interruptions, delays or errors in the operation of the Services. In such cases, the Company reserves the right to modify, revise, update, suspend or interrupt all or part of the Services, at any time and without prior notice. The User acknowledges and accepts that the Company shall not be responsible for losses, damages or inconveniences arising from the inability to access or use the Services during downtime or interruption periods.

Property rights, intellectual property and Company ownership

The Company owns or licenses all intellectual property rights associated with the platform, the contents and the Services, including source codes, databases, functionalities, software, website designs, audio and video elements, texts, photographs, graphics and trademarks (commercial, service or logos). Such contents and trademarks are offered solely for personal, non-commercial use or for legitimate internal purposes.

When the platform or other Company Content includes materials belonging to third parties (such as articles, images, videos, logos, designs or other elements), their publication is done with the corresponding authorization. The User or any third party may not copy, download, reproduce, store, transmit, distribute or use such content without the prior written authorization of its holders.

The Company's content and trademarks are protected by national laws and international treaties on copyright, industrial property and unfair competition. Any unauthorized use will constitute an infringement punishable under the law.

Except as expressly provided in these Terms or with written authorization from the Company, it is prohibited to copy, reproduce, modify, republish, distribute, translate, transmit, sell, license or otherwise exploit the Content or Trademarks, in whole or in part, for commercial purposes or other than those permitted.

If the Company authorizes the User to publish, reproduce or display any part of the Content, the User must acknowledge the Company's ownership and keep visible all corresponding copyright and intellectual property notices. Failure to comply with this provision will be considered a serious violation of these Terms and will result in immediate termination of the right to use the Services.

By submitting any question, comment, suggestion, idea, opinion or other material related to the Services to the Company, the User assigns to the Company all intellectual property rights to such submission. Consequently, the Company may use, reproduce or disseminate it freely, without any limitation and without obligation of acknowledgment or compensation in favor of the User.

Information protection, privacy and security

The information provided by the user to create their account on the platform and that of the persons they represent in service requests is recorded as personal data within the secure database of our platform. Such information includes: name, place and date of birth, passport number and type, issue and expiration dates, email address, physical address, phone number, cookies, payment receipts, among others. For more details on the processing of these data, consult our Privacy Notice and Data Processing Policy.

To ensure proper functioning of the Service, the Company requires certain limited rights over the information the User provides when creating their account and using the Services on behalf of their own clients. This allows the technical operations and data processing necessary for service provision to be carried out legitimately.

By using the platform and uploading information, the User grants the Company the corresponding authorization for processing personal data in accordance with applicable regulations. The Company will act as Data Controller when processing information directly from the User (Data Subject), and as Data Processor when the data come from the User's clients (natural or legal persons) for whom the User acts as Data Controller. In the latter case, the Company will process the data only in accordance with the User's instructions and for the purposes authorized by the Data Subject.

The Company will endeavor to ensure that personal data processing is carried out in accordance with international data protection standards, including, where applicable, the principles set out in the European Union's General Data Protection Regulation (GDPR) and the CCPA of the State of California, USA.

By virtue of these Terms and the data processing policy, the User authorizes us to share the data they provide on the platform with third parties with whom we have contracts related to the provision of the Service, solely for the purpose of executing it, and to disclose information if we determine it is necessary to comply with legal obligations or to ensure proper provision of the Service requested.

The Data Subject or Controller, within the scope of this agreement and the use of the services, will be responsible for complying with all the requirements that correspond to them under the applicable data protection laws regarding the processing of personal data they perform. The user must immediately notify the Company of any situation that prevents them from complying with the responsibilities described in the privacy notice or with applicable data protection laws, in order to take the necessary measures to mitigate or correct the breach.

By using the company's services, the user guarantees that they have the authorization for the provision of the services they request from the Company, regarding the processing of their clients' or end users' personal data, and also guarantees that these authorizations comply with applicable legislation on personal data protection, including rules on obtaining consent, purpose, security, confidentiality and data subjects' rights.

The User acknowledges that payments made through the Platform may be processed through international financial institutions or gateways, and accepts that their bank may apply additional charges for international transactions. The Company reserves the right to verify and validate the authenticity of any payment, transaction or user account, and may temporarily suspend access or service provision if suspicious or potentially fraudulent operations are detected, until the corresponding verification is completed.

The parties agree that this Policy, together with the Terms and Conditions and the use of the services offered by the Company, constitute as a whole the complete, valid and current instructions from the user to the Company regarding the processing of personal data carried out through the platform. The Company shall not be responsible for compliance with data protection rules specific to the User's activity or sector that do not apply generally to our Company.

The User is reminded that no technological measure can guarantee absolute security. It is the User's responsibility to independently determine whether the security measures implemented by the Company in relation to personal data processing comply with their obligations under applicable data protection legislation. Likewise, they are responsible for the secure use of the services provided by the Company, which includes the proper protection of personal data transmitted to and from the platform, as well as the creation of backups and the use of encryption mechanisms or other appropriate security measures.

The User will be responsible for obtaining the consent of the data subjects whose personal data they incorporate into the Platform, and the Company will act solely as Data Processor.

If information about minors is provided without the proper authorization, the Company may take the administrative and judicial measures it deems appropriate to ensure the protection of the rights of children and adolescents.

Under no circumstances will your personal data be shared or commercialized without your consent, except where there is a legal obligation requiring it.

Remuneration

Contractual relationship and payment management. By contracting any of our services, you fully accept these Terms and Conditions and acknowledge that you maintain a contractual relationship with ISA ROCKETLABS LLC, the entity responsible for administrative management and payment processing through the financial institution or payment provider designated by the Company. This entity will handle billing, tax management, regulatory compliance, refunds and payment dispute resolution.

User payment information. The User undertakes to provide accurate, complete and updated payment information for all transactions made through our Services, as well as to keep it current to allow the proper execution of their operations and communication when necessary.

Plans and rates. The Company offers different subscription plans, which may include free trial periods, monthly or annual plans. By subscribing, the User agrees to pay the rates corresponding to the selected plan, according to the values published in the official channels. All payments will be made in U.S. dollars (USD).

Modifications and additional charges. Any change in prices or additional charges (such as taxes, administrative costs or special fees) will be informed to the User in advance before its application. Such modifications will not affect already confirmed requests and will take effect in the next billing cycle, unless previously canceled. Third-party expenses — such as consular fees, translations or shipping — are not included, unless expressly indicated.

Automatic renewal and recurring charges. Subscriptions will automatically renew at the end of each billing cycle, unless previously canceled by the User. By accepting these Terms, the User authorizes the Company, through its payment provider, to make recurring charges to their registered payment method without requiring individual approval for each charge, until the subscription is canceled.

Payment confirmation and processing. Before making any payment, the User may verify and correct the entered data. Once confirmed, the charge will be processed definitively. The subscription may be canceled at any time from the User's account, taking effect at the end of the current payment period.

Subscription cancellation and refunds. All fees must be paid in advance and are non-refundable, except in the cases expressly provided. The Company may suspend or cancel access to the Service in case of non-payment. Partial refunds will not be issued for unused periods, unless applicable legislation or the Company provides otherwise.

Promotions and discounts. Promotions, discounts or special campaigns will be clearly published on the platform or the company's official communication channels and will be subject to their particular conditions.

Force majeure events. In case of force majeure, the platform or the Company will promptly notify the User and make reasonable efforts to resolve the situation. If the event extends beyond fifteen (15) days, the Company may terminate the Service.

Free trial periods. Free trial periods may be offered with limited duration. At the end of such period, automatic billing of the selected plan will occur, unless previously canceled by the User.

Modifications, updates and validity of the Agreement

Modification powers. The Company reserves the right to modify, update or delete, at any time and for any reason, the content or features of the Services, at its sole discretion and without prior notice.

Notification of changes and acceptance. Any modification of these Terms and Conditions will be communicated by updating the "Last updated" date. The User expressly waives the right to receive individual notifications for each change and acknowledges that it is their responsibility to periodically review the Terms to stay informed of updates. The User will be deemed to have been notified and to accept the changes if they continue using the Services after publication of the revised version.

Limitation of liability. The Company shall not be responsible to the User or third parties for modifications, price variations, suspensions or interruptions in the provision of the Services.

Correction of errors and inaccuracies. The information published in the Services may contain typographical errors, inaccuracies or omissions related to descriptions, prices, availability or other data. The Company reserves the right to correct, update or modify such information at any time, without prior notice and without generating any liability.

Applicable law, jurisdiction and validity of the provisions

The User acknowledges and accepts that the ISAVISA platform is owned by ISA ROCKETLABS LLC, a company incorporated under the laws of the State of Wyoming, United States. The operation, administration, maintenance and support of the platform are carried out by its strategic ally BROSIR TECH S.A.S., a company incorporated and domiciled in the Republic of Colombia, which acts as the entity responsible for the provision of the Services to Users, including support, data processing and other operational management.

The User acknowledges and accepts that the Company operates and administers its Services from Colombia, where its main systems are hosted and from which technical, administrative and support management are executed. Consequently, any aspect related to the interpretation, fulfillment and execution of these Terms shall be governed by the laws of the Republic of Colombia, without prejudice to the rules of private international law that may apply.

The User is responsible for ensuring that use of the Services complies with the local laws applicable in their country of residence or from where they access the platform. Access to or use of the Services from jurisdictions where their content or features are contrary to law shall be at the User's sole responsibility.

In order to expedite resolution and control the costs arising from any dispute, controversy or claim related to these Terms that arises between the User and the Company, the parties agree to attempt to resolve the dispute amicably and in good faith through direct negotiation before initiating any judicial or arbitration proceedings. The Parties undertake to advance such negotiations for a period of no less than thirty (30) calendar days, counted from the date one Party notifies the other in writing of the existence of the Dispute. If after such period no agreement is reached, either Party may resort to the dispute resolution mechanism provided in the following clause.

The User irrevocably accepts that the courts of Colombia shall have exclusive jurisdiction to resolve any controversy or claim that may arise from the interpretation or execution of these Terms.

You undertake to defend, indemnify and hold harmless the Company, as well as its subsidiaries, affiliates, officers, agents, partners and employees, against any loss, damage, liability, claim or demand (including reasonable attorneys' fees and expenses) brought by a third party and arising from: (1) your use of the Services; (2) your breach of these Terms or any other policy; (3) any infringement of the representations or warranties set forth in these Terms; (4) your violation of the rights of a third party, including, without limitation, intellectual property rights and personal data; or (5) any willful or harmful conduct toward another user or beneficiary of the services with whom you have interacted.

Notwithstanding the foregoing, we reserve the right (at the user's expense) to assume the exclusive defense and control of any matter giving rise to the indemnification obligation. The user agrees to cooperate, also at their cost, with our defense. We will use reasonable efforts to notify you of any claim, action or proceeding subject to this indemnification clause as soon as we become aware of it.

Scope and limitations of the Company's liability

The Company, its platform and other content are not owned by any government or governmental body, nor are they managed, sponsored, endorsed or affiliated with them. By using our Service, you are not obtaining legal or other advice. This remains true even if you obtain any documentation or information on the platform. Any content the Company provides in its content is for informational purposes only and does not suggest or replace immigration advice.

Agencies that use the platform must inform their clients that the Company acts solely as a technology provider under these Terms. The Company does not participate in or assume responsibility for the services, advice or results offered by such agencies, which operate at their own risk.

The User's use of the platform, the Services and any element, content or information obtained through them shall be at their sole responsibility. The Services are offered "as is" and "as available", with no warranties of any kind, express or implied, regarding their accuracy, reliability, availability or suitability for a particular purpose.

The User acknowledges and accepts that use of the Services is at their own risk, and that the Company does not guarantee specific results or uninterrupted Service. In no event shall the Company be liable for direct or indirect damages, including, without limitation, loss of profits, goodwill, data, intangible property, income or any other type of loss or damage arising from the use of or inability to use the platform or the Services, even if it had been advised of the possibility of such damages.

We do not guarantee or represent the accuracy, reliability or completeness of the content of the services or the content available on the platform linked to them. Consequently, we assume no responsibility for: i) Errors, inaccuracies or omissions in content or materials; ii) Maintenance tasks related to the Services; iii) failures in the performance of the platform or associated software; iv) Unauthorized access or use of our secure servers and/or any personal or financial information stored therein; v) Interruptions or failures in transmission to or from the services; vi) Viruses, malicious code or similar elements transmitted through the services by third parties; or vii) Any loss or damage caused by the use of content posted, transmitted or made available by any other means through the services.

The Company reserves the right, but not the obligation, to: a) Monitor the use of the Services in order to identify possible breaches of these Terms. b) Take the legal actions it deems appropriate against any person who, at its sole discretion, infringes the law or these Terms, including, without limitation, the possibility of reporting the offender to the competent authorities. c) Refuse, restrict access, limit availability or disable, in whole or in part, any service or part of it, at its sole discretion and to the extent technologically feasible. d) Remove or disable, without prior notice or liability, those files or content that are excessive in size, that represent an undue burden on its systems or that infringe the terms in the Company's sole judgment. e) Manage the Services in the manner it deems necessary to safeguard its rights and assets, as well as to ensure their proper operation.

The Company shall not be responsible for the content created, maintained, stored, transmitted or accessible on or through the Services, nor is it obliged to monitor or exercise editorial control over such material. If the Company becomes aware that any content or Contribution infringes these Terms or applicable legislation, it may, at its sole discretion, remove such content, suspend or cancel the offending User's account and, if it deems necessary, report such infringement to the competent authorities.

The User acknowledges that the provision of the Service may be interrupted by force majeure or fortuitous events, foreseeable or not, that are beyond the Company's reasonable control. These situations will not constitute a breach of contract, and the Company will not be responsible for delays or impossibilities arising from them.

To the extent permitted by applicable law, the Company's total liability to the User, for any cause and under any modality of action, shall be limited to the amount actually paid by the User for the Services that gave rise to the claim. This limitation does not apply in cases where the law prohibits its exclusion. Some jurisdictions do not allow limitations of liability; therefore, this provision will apply only to the extent that applicable legislation authorizes.

The Company does not guarantee, endorse or assume any responsibility for products, services, content or materials offered, advertised or provided by third parties through the platform, the Services, linked websites or any other advertising medium. Likewise, the Company is not a party to, nor will it have any liability in relation to, the transactions, agreements or interactions that the User may enter into with such third-party providers.

The Company shall assume no responsibility for information, requests or messages sent or received through unauthorized means or other than those expressly indicated as official on the website.

The applicants of the procedures are solely responsible for verifying that their immigration advisors, legal representatives or any contracted third party that uses the Company's services have the licenses, accreditations and qualifications required by law to provide visa or immigration-related services. The Company assumes no responsibility for the actions, omissions, advice, services or errors committed by such professionals or external third parties using our services.

Integrity and entirety of the Agreement

These Legal Terms, together with any policy, notice or operational rule published by the Company on the Services or related to them, constitute the entire agreement and total understanding between you and the Company. Failure to exercise or enforce any right or provision contained in these Terms shall not be interpreted as a waiver of such right or provision.

The fact that we do not exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms apply to the maximum extent permitted by law.

If any provision, or part of it, is declared illegal, void or unenforceable, such provision shall be considered severable and shall not affect the validity or effectiveness of the remaining provisions. Likewise, you expressly waive any right or defense you could invoke based on the electronic form of these Terms or the absence of physical signature of the parties for their validity or execution.

The use of the Services or acceptance of these Terms does not generate any partnership, mandate, agency, employment subordination or joint venture relationship between you and the Company. You acknowledge and accept that these Terms shall not be interpreted to the Company's detriment merely because they were drafted by it.

Validity

These Terms and Conditions will enter into force on the date of their publication on the platform and will remain in force as long as the User uses the Services. However, certain provisions may continue to take effect even after the contractual relationship with the User has ended, when required by legal or regulatory reasons.